Privacy Policy

Last updated: 8 September 2026 · Jiv1.Health AI Private Limited

This Privacy Policy explains how Jiv1.Health AI Private Limited (“Jiv1.AI”, “we”, “us”) collects, uses, shares and protects your information when you use the Jiv1.AI app and website (jiv1.ai). We are committed to handling your data responsibly and in accordance with India’s Digital Personal Data Protection (DPDP) Act, 2023.

1. Information we collect

Account details — name, phone number, email, date of birth, and profile information you provide.
Health information — vitals, lab reports, conditions, medications and other health data you add or that is generated in the app (e.g., your Health Score).
Usage & device data — app activity, device type and diagnostics, used to operate and improve the service.
Payment information — processed by our regulated payment partners (e.g., Razorpay, Cashfree). We do not store your full card or bank credentials.

2. How we use your information

To provide our services — consultations, home visits, pharmacy orders, health records, insurance/claims and payments.
To compute your Health Score and personalise care guidance.
To process bookings, orders, payments and refunds.
To communicate with you (reminders, updates, support) and to keep the service safe and secure.

3. When we share information

We share your information only as needed to provide the service, and with your consent where required:

With doctors, hospitals and pharmacies you choose to engage.
With insurers and payment/lending partners, with your consent, to process coverage, claims and payments.
With service providers who help us operate (e.g., cloud, communications), under confidentiality obligations.
Where required by law or to protect safety and rights.

We do not sell your personal data.

4. Data storage & residency

Your data is stored on secure infrastructure located in India (Mumbai region), consistent with DPDP data-residency principles for health information.

5. Security

We use industry-standard safeguards — encryption in transit, access controls and consent-based sharing — to protect your information. No system is perfectly secure, but we work continuously to protect your data.

6. Your rights

Under the DPDP Act, you may:

Access and correct your personal data.
Withdraw consent for processing.
Delete your account and data — see our Delete Account page.
Raise a grievance with our Grievance Officer.

7. Data retention

We keep your data while your account is active. When you delete your account, your identity and health/personal data are deleted or anonymised, except records we are legally required to retain (e.g., financial and tax records), which are kept in anonymised form.

8. Children

Accounts are intended for adults. Where a parent or guardian manages care for a child through the app, they are responsible for the information they provide, and we process it as directed by the guardian.

9. Changes to this policy

We may update this policy from time to time. Material changes will be notified in the app or on this page, with an updated “Last updated” date.

10. Contact & Grievance Officer

For any privacy question, or to exercise the rights above, write to our Grievance Officer at support@jiv1.ai. We acknowledge and respond to grievances within 30 days. If your grievance is not resolved, you may escalate it to the Data Protection Board of India.

Anandkumar Jaiswal — Grievance Officer, Director
Jiv1.Health AI Private Limited
49-B 50-B Musha Sita, Sitaramvilla, Vyara, Vyara, Surat – 394650, Gujarat, India
Email: support@jiv1.ai
CIN: U62091GJ2026PTC175962