Refund & Cancellation Policy

This policy explains cancellations and refunds for services and orders on Jiv1.AI. Because different services work differently, terms vary by type.

Consultations & home visits

• You may cancel a booking before it is accepted / before the visit begins for a full refund.
• Cancellations made shortly after a doctor accepts (within the grace window shown in the app) are fully refunded.
• Once a consultation or visit has taken place, the fee is non-refundable.

Pharmacy / medicine orders

• You may cancel before the order is dispatched for a full refund.
• Once dispatched, orders cannot be cancelled. For damaged, incorrect or defective items, contact us within 48 hours of delivery for a replacement or refund.
• Certain items may be non-returnable for safety and regulatory reasons.

Insurance premiums & EMI

• Insurance premiums are governed by the insurer’s terms and any free-look period.
• EMI / Pay-Later is provided by bank/NBFC partners; repayment and any cancellation terms are set by the lender at checkout.

How refunds are processed

Approved refunds are returned to the original payment method via our payment partners (Razorpay / Cashfree), typically within 5–7 business days, depending on your bank. Where insurance has covered part of a bill, the applicable amount is reconciled accordingly.

How to request

Cancel from the app where available, or email support@jiv1.ai with your order/booking ID. We respond within 2 business days.